- What information we collect and why we collect it.
- How we use that information.
- The choices we offer related to your information.
Information we collect
We collect information in the following ways:
- Information you give us. For example, many of our Services require you to sign up for a Routematch Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card. We may collect information about the Services that you use and how you use them. This information includes:
- Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Routematch may associate your device identifiers or phone number with your Routematch Account.
- Log information
When you use our Services or view content provided by Routematch, we may automatically collect and store certain information in server logs. This may include:
- details of how you used our service.
- Internet protocol address.
- device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- cookies that may uniquely identify your browser or your Routematch Account.
- Location information
When you use a location-enabled Routematch service, we may collect and process information about your actual location, like GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
- Unique application numbers
Certain Services include a unique application number such as, a Routematch or your Customer Internal ID issued by your transit agency. This number and information about your installation (for example, the operating system type and application version number) may be sent to Routematch when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
- Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
- Cookies and anonymous identifiers
- Device information
ROUTEMATCH MAY ALSO COLLECT ANY OTHER INFORMATION THAT THE SERVICES COLLECTS THAT IS DEFINED AS PERSONAL OR PERSONALLY IDENTIFIABLE INFORMATION UNDER AN APPLICABLE LAW
How we use information we collect.
We do not sell your personal information to anyone.
We use the information we collect from our Services to provide, maintain, protect and improve them, to develop new ones, and to protect Routematch and our users. We may also use this information to offer you tailored content.
We may use the name you provide to Routematch across all the Services we offer that require a Routematch Account. In addition, we may replace past names associated with your Routematch Account so that you are represented consistently across all our Services.
When you contact Routematch, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our Services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our Services. For example, by saving your location preferences, we’ll be able to have our Services appear for the locations you prefer.
Routematch processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live. Routematch complies with applicable territory law respecting use and storage of your personal information.
Information we share
We do not share personal information with companies, organizations and individuals outside of Routematch unless one of the following circumstances applies:
- With your consent
We will share personal information with companies, organizations or individuals outside of Routematch when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
- For external processing
- For legal reasons
We will share personal information with companies, organizations or individuals outside of Routematch if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- detect, prevent, or otherwise address fraud, security or technical issues.
- protect against harm to the rights, property or safety of Routematch, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our Services.
Accessing and updating your personal information
Whenever you use our Services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our Services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our Services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Access, correction, or deletion requests can be made by contacting Routematch Customer Support
California Privacy Rights
The California Consumer Privacy Act (“CCPA”) provides California residents with specific rights regarding their personal information.
- Right to Know: Right to request information about the personal information we collect, use, and disclose.
- Right to Delete: Right to request that we delete any of the personal information we have collected about you, subject to certain exceptions.
- Non-Discrimination: We may not discriminate against you for exercising your rights under the CCPA.
If you are a California resident and you, or an authorized agent acting on your behalf, wish to exercise one of your rights, please click here or call us toll-free at (888) 914-9661 PIN: 223 778. We may require additional information about you to verify your identity or your representative’s authority to make the request, and there may be circumstances in which we will not honor your request as permitted under the CCPA.
Transparency and choice
What is a cookie?
Cookies are small text files that are stored on your computer or mobile device. They are widely used in order to make websites work or work in a better, more efficient way. For example, they can recognize you and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).
What cookies do we use?
Below we list the different categories of cookies we may use on the Services.
- Functionality Cookies. Functionality cookies allow us to remember the choices you make while browsing the Services and to provide enhanced, personalized content and features. For example, functionality cookies allow us to customize a certain webpage, remember if we have asked you to participate in a promotion, and remember other services you request, like watching a video or commenting on a blog. In order to permit your connection to the Services, our servers receive and record information about your computer, device, and browser. Such information may include your IP address, browser type, and other software or hardware information. If you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device ("UDID"), geolocation data, or other transactional information for that device.
- Security Cookies. Security cookies help us to enable security features to protect our users and site integrity.
- Flash Cookies. We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (“Flash cookies”) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser. This means it is not possible to manage Flash cookies at the browser level in the same way you would manage cookies. Instead, you can access your Flash management tools from Adobe’s website directly. The Adobe website provides comprehensive information on how to delete or disable Flash cookies – visit http://www.adobe.com/security/flashplayer for further information. Please be aware that if you disable or reject Flash cookies for the Services, you may not be able to access certain features such as video content or services that require you to sign in.
- Analytics Cookies. Analytics cookies, sometimes called performance cookies, enable us to understand and improve the way the Services and associated plugins perform. Analytics cookies collect information about how you use the Services, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Services and help us record any difficulties you have with the Services.
How can you control cookies?
Please note that by disabling or blocking any or all cookies, some features of the Services may not operate as intended, or you may not have access to features or personalization available through the Services.
Third Party Links
Routematch may include or offer third party products or services on our Services. These third-party sites have separate and independent privacy policies. Routematch has no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We work hard to protect Routematch and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
- We take payment information through a hosted card capture provided by a payment card industry compliant payment solution provider (PSP).
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
- We restrict access to personal information to Routematch employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. Routematch is not responsible for circumvention of any privacy settings or security measures contained on the website.
Compliance and cooperation with regulatory authorities
Children and Usage
We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
1230 Peachtree Street NE
Atlanta, GA 30309
Last reviewed March 2020