Testimonials

Patricia Barnett-Hale, Superintendent of Operations, Athens Transit Systems

“The Samsung Galaxy Tab pre-loaded with RouteMatch’s software were very easy to use- a lot like the iPhone. They are sturdy on mounts,  and even our less technologically – savvy drivers have adapted to them very quickly and love them.”

“We can easily see when same day cancellations or adjustments need to be made. Knowing where each vehicle and passenger is at all times allows us to quickly slide passengers into vehicles, or group routes. This means we can accommodate more passenger requests, even if they are unplanned. Best of all, the Tabs were really affordable.”

Deborah Chandler, Project Director, Easter Seals of West Alabama

“We have been using RouteMatch since 2001. We love the ability to do standing orders on our trips, and not having to repeatedly input the data. We are also excited about the ability to coordinate with other agencies, and we now have more capacity to do that.”

“RouteMatch has made our job more efficient in routing and reporting. The company has always given us great customer support. “

Tim Jaynes, Director of Transportation, First Tennessee Human Resources Agency

“We have found RouteMatch technology to be a real success. We have been able to increase our trips by 45% with fewer vehicles. The accountability we have gained has been a real benefit.

The RouteMatch billing engine has more than paid for itself. What used to take us a month now takes us a minute. It’s cut down on errors, helped handle verifications and no shows. It’s ‘click, click’ and you are done.”

Steve Rosenstock, Senior Marketing and Communications Manager, Hillsborough Area Regional Transit Authority (HART)

“We believe RouteMatch’s RouteShout Traveler Information System is a great enhancement to our web-site.”

Bruce Abel, Assistant General Manager of Denver RTD

“Denver RTD has worked with RouteMatch for more than three years to implement various new technologies, and we’ve been impressed with the steadfast support from the team. By using RouteMatch’s newest technologies, we’ve gained visibility into our data. This significantly improves decision making and operations management.”

Bryan Beck, Director, ADA Compliance and Customer Relations, Kansas City Area Transportation Authority (KCATA)

“RouteMatch provides unprecedented access to valid data. We are now confident in our data and can see how our operations are running at any given time. Real time data enables us to quickly respond to any situation and has helped improve overall customer satisfaction – the number of complaints we receive has dropped dramatically since installing RouteMatch.”

“The support team is knowledgeable and friendly. We are extremely happy with the responsiveness and level of support from RouteMatch.”

“We decided to choose RouteMatch as they struck a good balance between being technologically smart and being user-focused. I like that they also focus on managing change and are sensitive to how to get people to embrace change.”

“We’re thrilled about the new Samsung Galaxy Tabs—that, and RouteShout are the future.”

“RouteMatch has been really responsive, and I get my questions answered quickly. It’s also nice that I get to interact with different people at RouteMatch.”

Cindy Poston, Greenlink Transit

“With RouteMatch, we get one-on-one help. It’s a very comfortable, family atmosphere. Very, very, useful.”

Ray Woodall, Wake County Human Services

“RouteMatch’s technology is simple enough to teach people to use. We got 3500 clients into the software in just 22 days. The base application is solid and expandable, and over the years (since 2002) we have added on new modules that make sense. I like that RouteMatch is not stagnant. There are opportunities for us to use the technology to enhance our performance so our final end product evolves over time.”

“The call center complaints have gone down from 125 complaints per month to 15 complaints per month, and call waiting has gone down from eight minutes to one and a half minutes. This frees people up so they can do other things.”

“RouteMatch has allowed us to increase our professionalism and level of service. The technology is flexible, provides continuity, and enables us to have 2-3 people operate our vans in a way that’s more cost effective. In our business, it’s about lowering overhead costs – and we now use 110 multiple BlackBerry devices on one platform which has enabled us to operate each trip more affordably.”