implmain

RouteMatch Implementation Methodology: Proven for Implementation Success

Success of any project is dependent on how you begin. That’s why every one of our installations starts with RouteMatch’s Implementation Methodology (RIM). This standard and pragmatic methodology brings together our collective technology and implementation expertise into a best practice process for the Transit industry developed over the course of more than 350 installations.

RIM takes into account proper staffing to meet our clients’ timelines and the defined procedures and documentation result in a successful implementation of our systems. RIM fundamentals include teamwork, structured client involvement, and discrete, flexible stages with concrete deliverables.

Our methodology ensures that your chosen solution is implemented on time, on budget, and with minimal interruptions and maximum optimization of operations.

 As  illustrated below, the  stages and components of the RouteMatch Software RIM approach include:

  • Phase 0: Project Initiation – A structured transition from contract award to project kickoff
  • Phase 1: Design – Determines the details required to implement RouteMatch Software’s solutions in the client’s environment
  •  Phase 2: Build – Software and hardware install, configuration, and Vendor Assembly Testing; prepares the project teams for operation in the client’s environment.
  • Phase 3: Educate – End to End system overviews ensures knowledge share of the updated operational inputs and outputs including end user training in distinct levels of training.
  • Phase 4: Deployment – Integration, regression and user acceptance testing; confirms the solutions ability to execute a production environment in the client’s current IT environment. Integrates the system and operations in a production environment for the client. Includes Go Live.
  • Phase 5: System Acceptance – happens once the client is fully operational and ready for transition to customer support. Transition to RouteMatch’s Customer Support Organization (CSO)
  • Project Management – occurs throughout all phases to ensure project goals, objectives, timeline and budget are being met.
  • Account Management – Ensures customer satisfaction is maintained over course of entire project, and that transition into RouteMatch’s Customer Support Organization (software maintenance) is successful through meeting all project objectives.
  • Executive Sponsorship – aligns the project’s objectives to RouteMatch’s corporate goals to ensure that client satisfaction and return on investment meet organizational expectations for all parties.