RouteMatch is committed to serving…

and responding to our user community. This commitment is apparent in our customer support services, which have the goal of promoting your success with our software.

After your RouteMatch transit solution has been delivered and activated, RouteMatch customers have access to our team of customer support experts through multiple channels. Apart from 24/7 customer support, customers also benefit from a series of more formalized education and training sessions.

RouteMatch in the Field Events – RouteMatch holds multiple regional on-site training sessions for customers throughout the year. Customers can review data with RouteMatch’s team and troubleshoot and find areas to maximize the value of the software.

Birds of a Feather User Groups – RouteMatch users “meet” online with other RouteMatch users and RouteMatch staff to discuss shared software best practices and issues related to their agencies.

Online Training Sessions – RouteMatch Customer Support provides both customized, individualized online training sessions as well as complimentary regularly scheduled online training sessions via webinars.

Annual User Conference – RouteMatch holds an annual User Conference once a year where customers participate in one-on- one consultations, interact with their peers, and attend educational technology and industry sessions.

Maintaining an on-going satisfying experience for our customers is of highest importance to us. We encourage clients to utilize our Customer Support team – tell us what we can do better, and how we can continue to serve your agency with the best ITS solutions.