Case Studies – ROI Defined by Our Customers

Project Amistad Partners with EPV Group and RouteMatch Software and Achieves Efficiencies with Multiple ITS Technologies

Project Amistad, a not for profit agency and the second largest transportation agency in the El Paso, Texas  area, provides services to elderly persons, persons with disabilities, and persons at risk through transportation programs throughout West Texas. The Medical Transportation Program serves the six West Texas Counties of El Paso, Hudspeth, Culberson, Jeff Davis, Brewster, and Presidio. Read More.

Cache Employment and Training Center Facilitates Jobs for the Disabled through Transportation and RouteMatch Software Technologies

Cache Employment and Training Center (CETC) provides job training to people with disabilities so they can be successful and live more independent lifestyles.  To further assist the members of their program, they also provide transportation, taking them to and from the training center or to and from the jobs in which they are placed.   Unlike traditional paratransit providers, CETC also provides medical aides on their buses to help those members who have health and behavioral difficulties.  Read more.

Washington County Transit Increases Ridership and Reduces Denials with RouteMatch Automated Scheduling and Reporting 

Washington County Transit Department – County Commuter, based in Hagerstown, Maryland, is a public demand-response transportation agency operating both paratransit services, as well as eight urban fixed routes. Since using RouteMatch’s computerized dispatch and scheduling system, Washington County Transit has increased ridership by 39% and has significantly reduced denials – from 100- 125 per month, down to 20 a month. The agency has been able to essentially double their number of trips, using the same size staff and existing resources as before. Read More 

Macon- Bibb Transit Authority (MTA)  - Fixed Route and Paratransit Success – Greater On Time Performance and Support of High Ridership Growth 

Macon- Bibb Transit Authority has achieved significant ROI by combining strong management and a shared vision and partnership approach to using RouteMatch’s technologies. MTA’s goals are to improve customer service and on time performance, formulate a new direction and foundation for regional coordination, secure technology, support partnerships with the State of Georgia, Middle Georgia Tech and Robbins Warner Airforce base, and accommodate and keep up with large ridership growth.

MTA’s ridership growth has been significant over the past few months.

Since implementing RouteMatch Software’s scheduling, routing and dispatching technologies for its fixed route and paratranist services, Macon Bibb Transit Authority has been able to achieve:

• Peak average – run from 85%-93% for fixed route and over 95% for paratransit services for on-time performance
• Positive Customer and Community Feedback
• Support of Growth Without Additional Staff Overhead
• Improved Operational Efficiency
• Reduction in Customer Complaints

Coast Transit Authority- Demand Response and Emergency Management ROI 

Coast Transit Authority has generated significant efficiencies and cost savings by using RouteMatch’s passenger and vehicle transportation management technologies. The return on investment gains underscore how Coast Transit Authority’s commitment paired with innovative technologies can bring better service to the community’s one million annual riders and improve operations.  RouteMatch’s technologies have also been applied by Coast Transit Authority for effective emergency preparation and disaster preparedness in Harrison County, Mississippi.

ROI Gains

Since implementing RouteMatch Software’s scheduling, routing and dispatching technologies for its paratranist services, Coast Transit Authority has been able to achieve:

• 15% reduction in costs associated with fuel consumption, operations,  and staff time
• 65% reduction in customer complaints
• 25% reduction in empty vehicles on the road
• 5% increase in passenger pick ups or ridership
• Savings of $17,000 in administrative cost yearly due to move to paperless environment

“We can’t say how excited we are when we look at the data,” said Kevin Coggin, Executive Director, Coast Transit Authority. “RouteMatch’s technologies, approach and support have brought tremendous value to our transit agency and helped us bring timely service to our riders, especially after Hurricane Katrina. It was a real game-changer. We would have been stranded if we had not decided to embrace technologies when we did.”  Read More 

VIA Mobility Services- a Small Agency with Large Regional Coordination Abilities

About ten years ago, Via (previously Special Transit) in Boulder, Colorado, was conducting an average of 250-300 trips per day. Yet, the company was also growing too fast for the relatively simple software solution they had at the time. With an eye on a long-term strategy that would support future growth and flexibility, the agency began to look for a new ITS solution.

“It had to be something that would carry us through our growth. We had a vision of our plans, our speculation,” says Lisa Bitzer, Dispatch Supervisor, Via.

The agency sought better dispatching tools, greater reporting and scheduling abilities, and the option to have mobile data computers installed in their vehicles.  With RouteMatch, Via has been able to serve a larger regional community, achieve a ten-fold increase in time savings, accommodate same day rides, manage fixed route deviation, and improve overall service to riders.   Read More

How “Configurable” Technology Transformed Pennsylvania’s Center for Community Building’s Operations 

Center for Community Building (CCB) in Harrisburg, Pennsylvania, extensively researched as many ITS applications as possible before investing in an intelligent transportation system.

With the assistance of an IT specialist from a local health center who had worked with multiple ITS systems in the past, CCB was able to avoid the headaches that could erupt if the software purchased was too rigid and lacked the ability to easily import and export information between different systems. The ability to scale was particularly critical given the center’s new customer growth rate and coordination plans the agency had underway.   Read More

CARR Achieves Advanced ITS Coordination in Just Four Months with RouteMatch Software and EPV Group

Award-winning Central Texas Rural Transit District, City and Rural Rides, has been able to increase productivity, improve management of Medicaid contracts, and reduce amount of paper through collaboration and technology with RouteMatch and EPV. Read More

The Seminole Nation Reduces Duplicated Trips by 70% and Increases Trips by 20% with RouteMatch Software

The Seminole Nation has been experiencing an increase in ridership and thereby needed a flexed route demand response service. This case study explores the challenges The Seminole Nation faced, and the technology solutions implemented by its forward thinking staff to achieve rapid efficiencies.  Read More

Medical Motors Achieves Cost Savings with RouteMatch Software

Medical Motors rapidly expanded its non-profit transportation services into  non-emergency medical and brokerage services, and sought technology to improve efficiencies, reduce costs per trip and control payroll costs. This case study highlights how Medical Motors saved $200,000 in payroll costs with RouteMatch. Read More

RIPTA Benefits from RouteMatch’s Intelligent Transportation System

The Rhode Island Public Transit Authority turned to RouteMatch to help handle the long-term demands of its coordinated, specialized transportation service for the State, called the RIde program, and its public community circulator service (Flex). This case study provides an overview of the paratransit, scheduling, ALV/MDC and automated call center technologies used, and its impact on operational efficiencies. Read More