When was RouteMatch formed and why?
RouteMatch Software was founded in 2000. RouteMatch was created to develop and provide dynamic, enterprise intelligent transportation systems (ITS) to the public and private transit sectors. These industry-leading solutions include products for demand response and fixed route CAD/ AVL systems, mobility management, business analytics, flex routes, university and shuttle systems, traveler information services, and other extended modules.
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Where are you headquartered?
RouteMatch is headquartered in Atlanta, Georgia. We also have a regional office in Denver, Colorado, as well as staff located in different virtual offices.
Our international presence includes offices in Sydney, Australia, Toronto, Canada, and Waterford, Ireland.
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How many clients do you have?
RouteMatch currently works with more than 600 clients worldwide, and maintains a 98% customer retention rate.
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What makes RouteMatch different?
Quite a few things!
Firstly, we provide a complete passenger transportation technology solution on one platform. We provide software, hardware, and a wireless platform that transit agencies of all sizes can mix and match for running their operations. Customers have said that they gain greater visibility into data and can more accurately and quickly report on performance outcomes. Plus, they can uncover greater efficiency and can more fully maximize their RouteMatch technology investment with this approach. They also report that our technologies lend very well to their mobility management vision, meaning that it helps them provide greater travel options and satisfaction to riders while strengthening operational sustainability.
Secondly, we believe in open data. We believe data belongs to our customers. This “non proprietary” approach toward data ownership means we are open to third party integration and transit systems can access their data at anytime, without incurring additional costs.
Thirdly, we believe in innovation. We provide continuous updates to our platform based on direct customer feedback. For example, one customer’s improvement or suggestion makes a huge impact on our product. It gets incorporated into the latest platform so all of our customers can benefit from it. It also means that customers aren’t taxed with expensive upgrade costs each time improvements are made.
Lastly, though most importantly, we care. We believe in a partnership approach and we are passionate about what we do. Many RouteMatch customers have become good friends. We also care about what affects our transit industry ecosystem- such as funding, mobility management challenges, State of Good Repair, the impact of Medicaid and healthcare changes on transportation, policy, and many other influencing topics. This is why you will find us contributing time and resources to national and state transit association efforts, why we speak at many transit industry events, and why we provide scholarships to support the next generation of transit talent.
We are proud of a 98% percent customer retention rate. Our customer service team recently won a 2013 Bronze medal for Best Front Line Customer Support Stevies award. Our reputation for customer care is the #1 reason prospects cite when they come to us from another system.
We are proud that our customers are part of the “RouteMatch” family.
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How can I learn more about your company or products? Do you offer demos?
Yes, we do offer online demonstrations of our products and services. Please contact a RouteMatch representative to schedule a one-hour interactive demonstration.